search for


Analysis of Q & A cases in Drug Information Center of a Korean Tertiary Hospital
J. Kor. Soc. Health-syst. Pharm. 2019;36:486-497
Published online November 30, 2019;
© 2019 Korean Society of Health-System Pharmacists

Ji Yun Wooa†, Hye Rang Goa, Ji Hye Jeonga, Jin Suk Kanga and Shin Yi Hwangboa

Department of Pharmacy, The Catholic University of Korea, Seoul St. Mary’s Hospital 222 Banpo-daero, Seocho-gu, Seoul, 06591, Koreaa
Correspondence to: 우지윤 Tel:02-2258-2523
Received April 10, 2019; Revised May 22, 2019; Accepted June 26, 2019.
This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License ( which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.
Backgrounds and Objective : In the drug information center (DIC) of hospitals, there are two ways of providing drug information. One is passive provision, i.e. answering drug-related inquiries from health care professionals. The other is active provision, i.e. according to the need for providing information. With respect to active provision of drug information in DIC, there are the drug handbook, CDSS (Clinical Decision Support System) drug information, newsletter, and so on. The objective of this study was to analyze Q & A records as a method for assessing the utilization of active medical information.
Methods : The drug information resources, among cases of providing drug information by DIC were all analyzed. The Q & A records that were taken by the DIC over the period of January to December 2016 were analyzed for various parameters such as status of inquirer, classification of inquiry, drug inquired and drug information resources. Additionally, analysis was also carried out on whether the answers could be provided within in-hospital drug information resources.
Results : 1,600 inquiries were collected for analysis. Most of inquirers were nurses (88.1%). Most of the classification of inquiries were stability/compatibility (28.6%), administration/dosage (17.6%) and drug availability (12.2%) and the most of inquiries by dosage form was injectable drugs (65.7%). 45.1% of answers could be provided within in-hospital drug information resources as references, and CDSS drug information and the CMC drug handbook were the most used resources, making up 79.9% of the total. Among injectable drug related inquiries, most were in 22.3% of parenteral nutrition products, 17.1% of vaccines. For parenteral nutrition products, inquiries about ingredients/preparations (47.5%), stability/ compatibility (35%) were the most common. For vaccines, the DIC received inquiries on drug availability (26.9%), prescription code (23.9%) and administration/dosage (17.9%).
Conclusions : According to the analysis, a great number of inquiries were from nurses and were about injectable drugs. For the in-hospital drug information resources, the CMC drug handbook and CDSS drug information were mostly used.
Keywords : Drug information, Drug information center (DIC), Q & A, Drug information resource

November 2019, 36 (4)